Privacy Policy

This document sets out how data is collected and stored about the user related to this site,

Data Controller: Denise Brown

How Information is Collected

  • By completing the request for a quotation regarding the transportation of pets with owner from our request form
  • Interacting with the website  by the use of cookies (see Cookie Policy )

Information Collected

  • By using the quotation request form the information collected is all the items listed on the form with the addition of IP address. Those form fields are composed of name, contact email address, telephone, number and type of pets, animal breed, persons accompanying pet(s), locations of start and end journey, preferred travel dates. Additional information may be provided as the user may consider relevant.

    Additionally the IP address is logged and in all cases the user is sent a copy by email of the information collected.

  • Request information is recorded by server logs. Server logs include date and time, IP address, pages accessed, referral link if relevant, name of browser used and operating system. This is standard proceedure by all web servers.

How your Information is used

The information provided is used in the preliminary calculation of the cost of transporting pets and owners between the destinations and under the conditions stipulated.

Legal basis for Petchauffeur processing customer personal data

Petchauffeur collects and uses customers’ personal data because is it necessary for:

- the pursuit of our legitimate interests (as set out below);

- the purposes of complying with duties and exercising rights under a contract for the sale of services to a customer; or

- complying with legal obligations.


Legitimate interests

The normal legal basis for processing customer data, is that it is necessary for the legitimate interests of Petchauffeur, including:-

- selling and supplying  services to customers;

- protecting customers, maintaining their safety, health and welfare;

- promoting, marketing and advertising services;

- improving existing services and developing new services;

- complying with our legal and regulatory obligations;

- handling customer contacts, queries, complaints or disputes;


Information Disclosure to Third Parties

Disclosure to third parties is limited to the extent which is required to fullfil a contract or as may be required by law

Information may be exposed to service providers such as email, telephone, hosting, transport (sea ferry), accommodation and insurance depending on the service and destination required.

Under no circumstances is your personal information sold to third parties

Necessary Information Disclosure

Disclosure of personal information my be required by law:

  • Suspicion of criminal act or threat to public safety
  • Enforcement of legal rights
  • Under the circumstance of legal dispute or proceedings

Term of Information Retained

Information retention is kept to a minimum and absolutely no longer than necessary. Such information as may be required by taxation and other authorities as dictated by their requirements.

Server log data is retained for one year.

Where a contract has been executed, information is reatined for a period of six years after the conclusion of the financial year in which it was executed.

Correspondence involving the negotiation of a service will be retained for as long as the enquiry remains unresolved. and for a further six months and then deleted.


Information Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

All reasonable measures have been taken to ensure industry standard security implementations are in place including a domain TLS (SSL) certificate. The said certificate permits secure (encrypted) two way communication between site user and site server. Depending on the browser (Google Chrome, Firefox etc) an indication of a secure connection by mounting a green padlock at the beginning of the site address. Or by making no indication unless the connection is considered unsecure

Information Transfer Outside European Economic Area

No information is transferred ouside the EEA, data is stored in a secure location in the UK.

Automated Decision Making and Profiling

No use is made of this technology.

Sensitive Personal Information

No attempt is made to collect information of this nature.

Your Rights in Relation to Your information

You have the following rights:

  • the right to ask for a copy of personal data held about you (the right of access);
  • the right to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right to be forgotten);
  • the right to request update and correct any out-of-date or incorrect personal data held about you (the right of rectification);
  • the right to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and
  • the right to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).
  • If you wish to exercise any of the above rights, please the contact details set out above.

You also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation.

UK mobile (+44) 7544266394
Spain: landline (+34) 952197187
Spain mobile (+34) 696233848